Effective Listening Skills - 1097 Words

Andrea Beachum Effective Listening Strategies Paper BSHS 385 October 12, 2015 Audra Stinson Effective Listening Strategies Paper The understanding of what effective listening is and what it means is a vital part of the role of human service provider. Effective listening means more than just hearing what your client is saying to you when they are in a session. Effective listening means that you as the provider are able to understand their body language and other nonverbal cues. By using effective learning skills the human service provider can help the client by providing the right tools and resources to help them gain control over their situation and to help them find a way to a solution. What is effective†¦show more content†¦Personal Space- Personal space is a big one that providers should be aware of when dealing with clients. One has to remember that in many situations not all but many the client is already having difficulty with coming to seek assistance. When a provider or counselor invades that individuals personal space they could completely shut down. A great tool to remember when thinking of personal space is that the two to three feet zone around a person’s body is considered a personal space bubble or approximately one arm’s length away. This provides an area that both the client and provider can be near without invading. (Interpersonal Communication Skills, 2011-2015) Roadblocks to listening The practice of attentive/effective listening is something that we must work at in our lives as we encounter many different clients. There are times when we are preoccupied with things going on in our own lives that it provides distractions to what the client is saying. Some general roadblocks or distractions can be things such as: day dreaming, being in a hurry, making pre judgmental conclusions, and not allowing the client to finish what he/she is saying. (7 Barriers to Active Listening: Why we dont listen as well as we could, 2010) Overcoming roadblocks Overcoming the roadblocks to attentive listening would be to put into practice what we have learned about the unspoken body language that is conveyed between a client and a provider. Giving theShow MoreRelated The Importance of Effective Listening Skills in the Workplace538 Words   |  3 PagesThe Importance of Effective Listening Skills in the Workplace Every business consists of a variety of communication activities such as listening, speaking, questioning, gathering and participating in small work groups. The listening skill is one of the most important aspects of communication process. It helps to understand and read the other person’s message. Effective listening skills create positive workplace relationships which influence our opinions and responsiveness to one another. Read MoreEffective Listening and Presenting: Essential Skills for a Manager4216 Words   |  17 PagesEFFECTIVE LISTENING AND PRESENTING: ESSENTIAL SKILLS FOR A MANAGER TABLE OF CONTENTS 1 Introduction 1 2 Listening 2 2.1 Listening as a Communication Skill 2 2.2 Why are Managers Inherently Poor Listeners? 2 2.3 Key Factors to Effective Listening 3 3 Presenting 7 3.1 Presentation as a Communication Skill 7 3.2 Why are Effective Presentation Skills Important? 8 3.3 Key Factors to Effective Presenting 9 4 Action Plan for the Next Three Months 13 5 ConclusionRead MoreAn effective listening skill is a technique where millions of people use in counseling, conflict2300 Words   |  10 PagesAn effective listening skill is a technique where millions of people use in counseling, conflict resolution, and even for training purposes. It actively absorbs information given by the speaker, and also shows that you are interested and paying attention to what the speaker is saying. You also give the listener feedback on what they have heard from the presenter by paraphrasing or even restating in their own words. You also give back verbal communication such as writing notes that would include tryingRead MoreThe Importance of Listening Skills in the Workplace Essay1115 Words   |  5 PagesAssessment Task: Given that listening accounts for 45 per cent of time spent on communication (Eunson 2012:310), argue the importance of listening skills in the workplace. Your analysis should identify three specific listening behaviors and provide examples to demonstrate how these skills promote communication and understanding. Support your analysis with relevant communication theory and evidence from appropriate academic sources. Listening skills play a significant role in evaluatingRead Moreâ€Å"to Be an Effective Manager, You Have to Be a Good Listener†1152 Words   |  5 PagesHarvey (2006:160) Listening is the first communication skill we practice as infants, and from listening to other people around us, we learn how to speak. We listen far more than we speak, read or write; possibly up to 75% of the time, yet it is a communication skill we are not formally taught. We can close our eyes and mouth and can leave the keyboard or pen alone, but our ears are constantly open. We are frequently told to ‘listen up’, that we ‘weren’t listening ‘, that we ‘never listen’, but weRead MoreEffective Workplace Communication1336 Words   |  6 PagesListening and Effective Workplace Communication James Humes, a former presidential speech writer, stated that, the art of communication is the language of leadership (Leading Thoughts, 2010). Communication is an essential process that is common in the workplace.   Everyone in the workplace especially leaders must communicate with others.   Ideas, conversations, disagreements, and commitments can all be exchanged through communication.   Anyone can communicate but it takes discipline and skillsRead MoreEffective Listening Essay examples1124 Words   |  5 PagesActive listening includes a variety of behaviors which communicate to the other that they are heard and understood, that the feelings which underlie the words are appreciated and accepted, and that regardless of what the individual says, thinks or feels, they are accepted as a person by the listener. Active listening demands that the receiver of the message put aside the belief that listening is easy and that it happens naturally and realize that effective listening is hard work. Good listening encouragesRead MoreThe Importance Of Active Listening, Positive Verbal Communication And Understanding Level Of Communication1588 Words   |  7 PagesImportance of Active Listening, Positive Verbal Communication and Understanding Level of Communication with Different Clients. Communication is an essential skill that involves the ability to exchange our attitude, thoughts and feelings through written, verbal and non-verbal interaction with each other (Crisp, Potter, Perry, 2013). In a wide range of workplaces, these interactions are primarily used to develop professional relationships with clients. To discuss the importance of effective communicationRead MoreListening Skills Essay1666 Words   |  7 Pageswithout their sense of sight. Even today, it is hard for anyone to imagine how they could survive without their sense of sight. However, with the days of hunting and gathering a time of the past, today’s survival skills are very different. Today, communication is one of man’s most important skills, and communication depends on the sense of hearing. Even when we are communicating by visual means, such as writing or typing, we are still using the language that most of us first learned by hearing before weRead MoreListening: The Most Importan t Skill of Communication 938 Words   |  4 Pageslistened to Abraham Lincoln or Dr. Martin Luther King? In order for a person to be a leader, he or she must have followers. Without the communication process this type of relationship is not possible. Specifically, without the skill of effective listening, the most important skill of the communication process, an interpersonal relationship cannot develop. Far too many people do not understand that real communication goes in both directions and that one must listen as much or more than they speak to effectively

Abstractâ€The Internet Of Things Is The Interconnection

Abstract—the internet of things is the interconnection of computing devices by means of internet, which has implanted in small gadgets in order to send and receive the data. Nowadays IOT has becoming basic research subject because it arranges distinctive sensors and objects to communicate particularly with each other without human mediation. IOT security is the region where the connected devices and network protected without vulnerability and viruses. In this report, we discuss about IOT devices will now alternatively stored in cloud, but the hackers are leaking the data from cloud to overcome this problem we have BitBox device which backup the data from IOT devices and using some of the authentication methods. Moreover, the other†¦show more content†¦Installed IOT devices from now it will increase 57% by 2020. IOT devices increases widely when compared to the present Laptop, smartphone and tablets growth. By 2018, half of the IOT devices will be in Business devices. In future the areas where the devices increases are Automobile, Health, Drones, Robots, Home appliances and many more in future. Some of the Latest invented IOT devices are, Hapifork, My Vessyl Cup, Smart Tooth Brush, Smart Egg Tray, Smart Propane Tank, and Glucose monitoring meter, Smart washing Machine, Hydroponic System, Smart Sprinkler Control, and Fiction Arcade Machine. Smart Home Security, Smart lighting, Smart A/C, Bluetooth-Enabled Insoles, Swing Analyzer, Smart Sleep System, Smart Plane, Blood Pressure monitor, Smart Slow Cooker, Internet Connected Mirror, Smart Bike, Smart gardening, Smart Door Lock and so on and these devices are increasing day by day with sensing technology. We use Embedded Device Programming languages such as nesC, Keil C, Dynamic C, B# are some of the languages used to develop internet-connected devices. Some of the security Threats are Masquerading, Man-in-middle, DoS attack, Replay attack these are some of the attacks made by hackers. We have not buy the devices with untrusted manufactures, unprotected devices; some third party software’s can install malware firmware to devices to attack. II. INTERNET OF THINGS SECURITY OVERVIEW Some security threats are †¢ Data Authentication †¢ Data Encryption †¢ Capacity †¢ Latency IOTShow MoreRelatedThe Evolution Of The Internet Of Things791 Words   |  4 PagesAbstract: The Internet of Things (IoT) shall be able to incorporate transparently and seamlessly a large number of different and heterogeneous end systems, while providing open access to selected subsets of data for the development of a plethora of digital services. Building a general architecture for the IoT is hence a very complex task, mainly because of the extremely large variety of devices, link layer technologies, and services that may be involved in such a system. As a result, huge volumesRead MoreInternet Of Things : A Brief Review1250 Words   |  5 Pagesï€   Internet of Things: A Brief Review of RFduino Isa Hatipoglu The University of Alabama at Birmingham Abstract—As the internet has changed the world drastically, its applications will most likely to continue to alter the world like Internet of Things (IoT). The technologies needed for the IoT is ready, but they are needed to be improved. Less than in five years, the IoT will be known and even being used by many of us. In this paper, a brief review of the IoT is shown and four fundamentals of theRead MoreSecurity And Privacy Issues Of Iots1652 Words   |  7 PagesHyderabad-59. 2 Assistant Professor, Dept. of Computer Science Engg, Matrusri Engineering College, Saidabad, Hyderabad-59. Abstract: The presence of smart things around us is growing rapidly. The world as we speak now is filled with crores of smart things, collecting rich amount of data. This paper is a general survey of all the security issues existing in the Internet of Things (IoT) along with an analysis of the privacy issues that an end-user may face as a consequence of the spread of IoT. The surveyRead MoreStudy And Implementation Of Virtual Private Network Essay1699 Words   |  7 PagesStudy and implementation of Virtual Private Network (VPN) in Windows Server Network. Abstract In this project I will pursue my knowledge about VPN and I will show how it works and how it will provide the security to the users. In this project I will establish a secure network using VPN which will provide users the proper and the faster access. The users will be able to use the network from any place withRead MoreComputer Computing And Smart Environment1068 Words   |  5 PagesAbstract:—Of these days people want the entire world in their palm. So this strong desire leading to the revolutionary computing and smart environment .Various technologies satisfying the maximum need of smart world but they are failing in tight coupling to the internet. Therefore the people want extension for the existed technology. The ‘IoT’ known as ‘Internet of Things’ is an ideal technology emerging to influence the existing communication and internet technologies in a broader way. The IoT createsRead MoreLiterature Review On Security Of Internet Of Things1519 Word s   |  7 PagesReview on security of Internet of Things Department of Electronics and Telecommunication Engineering, College of Engineering, Pune, India Abstract The concept of the internet of things is that every physical of object in the real world has a virtual component on the internet that can produce and consume services .Such super connected objects would be of great convivences but they would require novel approaches to ensure security and ethical uses. 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We will using python and nltk to recognize keywords and subsequently using hierarchical clustering algorithm. This method can be used toRead MoreEssay The Innovation of TCP/IP2195 Words   |  9 PagesTCP/IP and their designers, Vinton Cerf and Robert Kahn. TCP/IP stands for Transmission Control Protocol/Internet Protocol, which is the protocol of the Internet. In a private network, TCP/IP can be used as a communications protocol; the TCP/IP can either be an intranet or extranet. A computer is provided with a copy of the TCP/IP program when it is set up with direct access to the Internet. (â€Å"What Is TCP/IP†) TCP/IP is a two-layer program. The higher layer is Transmission Control Protocol. TCPRead MoreThe Main Factors Of The Communist Manifesto1680 Words   |  7 Pageslowering the capital necessary and making it more available. 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The Just Say Yes Article Analysis - 903 Words

In the â€Å"Just Say Yes† article, I was appalled to see the statistics of how many children are being shaped by these unobtainable ideas of what beauty is. I always knew that people were being negatively affected by these false images, but I never really considered the generations that are being raised with this idea of beauty constantly swirling in the heads. It’s hard to even think that nine and ten year old girls know to be self-conscious about their bodies and want to diet. The comparison between the average U.S. woman’s dimensions and the models sets the authors point in stone and really drew me back for a moment. You never see models in real life and compare yourself based on height. The pictures only highlight their â€Å"beauty†, so that is what girls compare themselves to. This article makes me hope that young girls and women would realize that models are really the abnormal ones that should be criticized for sticking out from the normally beaut iful crowd. The article â€Å"Parents, don’t dress your girls like tramps† was a real eye opener. The examples of what some companies are producing, such as Wal-Mart’s â€Å"Who Needs Credit Cards† panties for juniors, is ridiculous, but it is true that the companies are just doing what has been shown to sell. Parents who are buying these things for their children are just enticing those businesses to make more and more. The trend needs to be stopped, but parents are too afraid to say no to their children. I liked the articles stance onShow MoreRelatedEvidence Based Practice Article Summary Worksheet Individual Work1357 Words   |  6 PagesNRSADVN 4780—Evidence-based Practice Article Summary Worksheet—individual work Instructions: Complete the following article summary using the articles you’ve chosen. You will complete one summary for each article. Not every article will have all of the sections mentioned below. 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FuelRead MoreWhat Is Unite The Right Attack?1432 Words   |  6 Pagesdriver proceeded to flee the scene by slamming the car in to reverse and was arrested later that afternoon with charges of second degree murder . With the recent events in Charlottesville some questions have been raised about the First Amendment and just how far it should reach in regards to hate groups. According to the University of Michigan hate groups are defined as , â€Å"An organization whose primary purpose is to promote animosity, hostility and malice against persons belonging to a different raceRead MoreFeminism : A Feminist Perspective1667 Words   |  7 Pagesthere? Why, a bunch of women, of course! And what could they possibly want this time? I’ll let you keep that one to yourself. We all know that in today’s world, feminism is often seen as a joke. Just a bunch of white women prancing around with signs expressing their angst for the patriarchy, right? 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Case Study of Wazza Gold-Free-Samples for Students-Myassignment

Question: Discuss about the Case Study of Wazza Gold. Answer: Introduction Organizational behavior is the study of human behavior in various organizational settings (Griffin, 2011). This case throws light on the organizational behavior of a particular employee Wazza Gold. He works as a dishwasher at Bruce Foxs restaurant Suit and Thai. The compensation structure as well as the rewards given to employees play a major role is impacting employee performance of employees and this case throws light on this aspect. The case emphasizes on how the performance of Wazza Gold was improved upon owing to motivational strategies adopted by Fox. Motivation is an important aspect directing the performance of employees. Therefore, it is imperative that companies adopt innovative strategies to keep their employees inspired and driven (Lazaroiu, 2015). Motivational theories used by Bruce Fox Bruce fox showcased perfect example of how employee motivation can impact performance of employees. The strategies adopted by Fox were as below: Goal setting theory Goal setting theory lays emphasis on the specificity of the goal, challenging nature of a goal and the feedback received on the same. The intentions behind working towards a goal are major motivating factors. It is also noticed that specific goals increase performance (Pervin, 2015). When fox first spoke to Wazza Gold, he put up a board outside the kitchen which would register how much earlier gold was finishing his work. Upon doing so, Fox asked him to try for 1 hour. This set a clear goal in the mind of Wazza gold. Once the goal was set, Wazza seemed encouraged to complete his work quickly and yet with precision. This is known as goal setting motivational theory where managers place specific goals for their employees which thus encourages them to work harder and achieve those goals (Kiresuk, 2014). It is important that the goals given to employees are specific goals and not generalized goals. For example, in the same case if Fox had told the dishwasher to complete his work sooner, it might not have motivated him as much. Rather, he chose to specify, lets try for one hour. This motivated Wazza to achieve that goal every day. It is noticed that challenging goals gain our attention and hence help in increasing concentration and focus. Secondly, difficult goals energize employees as they are expected to work much harder in order to achieve those goals. Goal setting theory also requires the manager to provide transparent and genuine feedback to employees (Daley, 2012). Wazza gold was consistently motivated by his team helping him out as they could see that the kitchen was now spic and span clean as compared to the sloppy kitchen that was before. This goal setting theory successfully motivated Wazza gold and helped him achieve his target. Self-efficacy theory Self-efficacy theory throws light on an individuals beliefs about themselves and their ability to accomplish tasks. This theory talks about what employees think of themselves and their abilities. Fox believed in Wazzas abilities and that he was able to complete his work with efficiency and on time. This led Wazza to believe in himself and he was able to successfully accomplish his task with precision and efficiency. Self-efficacy theory states that people who do not consider themselves as efficient enough tend to give up in difficult situations whereas people who believe in themselves tend to work harder during difficult times and challenge themselves in order to accomplish a tough goal (Schwarzer, 2014). Self-efficacy theory and Goal setting theory go hand in hand and at some level they complement each other. When managers set high goals for their employees, the employees tend to believe in themselves and hence trust their ability to finish the job assigned. Research has showcased that setting difficult goals for people in some way communicates the managers faith in the employees ability. This is the exact theory applied by Fox in order to motivate Wazza Gold. Self-efficacy theory believes that a person can be motivated by enabling him to believe in his abilities by four ways (Maddux, 2013): Enactive mastery: This implies that once the job has been done by that employee, it is easier for him to do it again. When Wazza gold first completed his task 45 minutes before time, he started believing that he could do it every day. Vicarious modelling: This implies that when an employee sees someone else do the same task, it encourages the employee to perform better. This does not apply to Wazza Gold as he is the only dishwasher. Verbal persuasion: As the name suggests, this means persuading an employee by stating trust in his abilities. Wazza gold was consistently motivated by his team and encouraged to perform better. Arousal: Leads to an energized state which leads a person to complete the task. The blackboard hanged at the restaurant recording Wazzas performance aroused him to perform better every day. Equity theory and Expectancy theory Equity theory identifies that an employee simply works to achieve what he earns in an organization in relationship to the efforts that they put in their work (Lazaroiu, 2015). Every employee considers the input output ratio to remain satisfied. Wazza was putting unnecessary additional hours at work in order to earn a higher salary even though he could have completed the same task in a much lesser time. In this scenario, when Fox offered to pay Wazza his salary of $120, Wazza was really happy. This motivated him to work harder. Earlier he used to get $4 for every hour and now he realized that he will get $120 every day. This inspired him to finish off his work early in order to save time. At the same time, this gesture by his employer Fox, motivated Wazza to do his job with perfection and not give him a reason to complain. This theory also relates well with expectancy theory. This implies that when the employee is given what he expects then he remains motivated to perform better whereas if his expectations are not matched, it adversely affects his performance (Miner, 2015). In this case Wazza Golds salary expectations were surpassed when Fox offered to pay him $120 irrespective of the number of hours that he puts in. This in turn motivated him to perform better, finish his task in the allotted time and with great precision. Intrinsic rewards Intrinsic rewards are forms of employee recognition which motivates people to work hard and feel valued in any organization. Wazza Gold was helped by his team mates on a regular basis to accomplish his goal. Before giving him the utensils, his team mates would stack the plates and help him in separating the silver. Even Fox consistently motivated him to achieve his goals and took special efforts in recognizing his performance in front of the whole team. This was another source of motivation for Wazza Gold which encouraged him to achieve his targets which were then celebrated by the entire team. Recommended strategies Job enrichment and enlargement: Job enrichment basically expands jobs for employees. This motivates employees as this shows employees that they are trusted for more work (Duffield, 2014). Wazza gold could be given additional responsibilities at work like selection of utensils, waiting tables when his work is completed. Fox could pay him extra for these tasks. This would motivate Wazza gold as his job would be enlarged and at the same point of time it would give him an opportunity to earn more money. Day off in a month: Wazza Gold could also be given a particular lean day off in a month. This would give Wazza time off. It has been explained in the case that Wazza is a young boy and hence such a paid off day in a month would give him time to socialize with his friends. Personal growth: It has been stated in the case that Wazza gold could not complete his studies whereas the rest of the employees are all high school students. An attempt could be made at helping Wazza complete his studies by assigning a few hours in the day to study. Food rewards: One more thing that has been specified in the case is that Wazza Gold often eats the desserts left off on plates. This is highly unhygienic but also evidence that Wazza likes eating these desserts. On two days in a week, Wazza could be offered food that is remaining at the restaurant. This would not cost anything to Fox but be very helpful for Wazza. Conclusion The case of Wazza Gold and Bruce Fox is a perfect example of how employees can be motivated in workplace using simple tools. Wazza used to earn $4 every hour and an approximate average of $120 on his efficient days. However upon noticing that his work was sloppy and slow, his employer Fox took the responsibility of encouraging him to work harder and better by paying him $120 irrespective of the working hours that he puts every day. Fox also put up a board in the kitchen that registered how much time earlier can he complete his work. He even gave him a target of one hour. This motivated Wazza as his goal was set and his efficacy was established by his employer. His expectations were fully met, even surpassed. This encouraged Wazza Gold to perform better. The case is great example of employee motivation, however, a few other things that Fox could have done would include slowly and gradually enlarging his job by offering him more responsibilities (Jehanzeb, 2012). He could be given a day off in a month and especial attention could be paid to assist him in completing his studies. We have learnt from the case that how motivating an employee in the right manner can change Wazza the slob to Wazza the perfectionist. References Daley, D. M. (2012). Strategic human resources management.Public Personnel Management, 120-125. Duffield, C., Baldwin, R., Roche, M., Wise, S. (2014). Job enrichment: creating meaningful career development opportunities for nurses.Journal of nursing management,22(6), 697-706. Griffin, R. W., Moorhead, G. (2011).Organizational behavior. Cengage Learning. Jehanzeb, K., Rasheed, M. F., Rasheed, A. (2012). Impact of rewards and motivation on job satisfaction in banking sector of Saudi Arabia.International Journal of Business and Social Science,3(21). Kiresuk, T. J., Smith, A., Cardillo, J. E. (2014).Goal attainment scaling: Applications, theory, and measurement. Psychology Press. Lazaroiu, G. (2015). Employee Motivation and Job Performance.Linguistic and Philosophical Investigations,14, 97. Lazaroiu, G. (2015). Employee Motivation and Job Performance.Linguistic and Philosophical Investigations,14, 97. Maddux, J. E. (Ed.). (2013).Self-efficacy, adaptation, and adjustment: Theory, research, and application. Springer Science Business Media. Miner, J. B. (2015).Organizational behavior 1: Essential theories of motivation and leadership. Routledge. Pervin, L. A. (Ed.). (2015).Goal concepts in personality and social psychology. Psychology Press. Schwarzer, R. (Ed.). (2014).Self-efficacy: Thought control of action. Taylor Francis.

Promotion for Clinical Practice-Free-Samples-Myassignmenthelp.com

Question: Discuss about the Promotion for Clinical Practice. Answer: Clinical governance measures the culture and attitude of the healthcare professionals in the identification and reporting of quality improvement that helps to establish an inclusive learning and supportive working culture (Emery and Chang 2017). It accentuates the vitality of providing the best quality of care to patients or clients in a secured environment that is central to healthcare quality improvement and in accordance with the patient needs. It is aimed at promoting clinical excellence and encourages proactive approach that inculcate the best practice (Smith, Latter and Blenkinsopp 2014). The incident took place when I was assigned to look after a patient who had an episode of severe abdominal pain. I was given the opportunity to administer the morphine base pain medication through intramuscular route and I achieved competency that was needed for promoting clinical governance. Although, I had a previous negative experience of medication administration, I discussed with my mentor and she encouraged me and empathized me to combat my fear ad also provided constructive and positive feedback after the event. Prior to the procedure, I took the patients informed consent and checked for allergies. I commenced with the administration and was very comfortable and relaxed during the procedure. After the completion, I got a positive feedback and in this way, I minimized the patient risk, maintained the quality of standard care and got an opportunity to improve my skills and learn through the process and promote highest quality care while working in well-supported partnership. The ensuring of quality and safety of healthcare can be promoted through demonstration of clinical excellence through patient safety and highest quality of healthcare. The incident took place when I was placed in a surgical ward to remove the wound dressing through a non-touch procedure. I was requested to stay until doctor comes for visit. I was alarmed to see that the doctor came straight to the patient to examine the wound without using alcohol gel or washing hands. I was shocked and was concerned that sleeves of the shirt might be contaminated. By the time, I would summon my courage, it was already late and doctor was gone. Later, I spoke to my supervisor regarding the incident and was pleased to get a positive feedback. Finally, I ensured that five moments of hand hygiene is important for ensuring patient safety and quality of healthcare. This incident helped me to develop my assertive skills to ensure client well-being and create awareness among my colleagues and frame strategi es to achieve it (Lyle-Edrosolo and Waxman 2016). Empowering of patients or clients is also important, as they are also a part of the therapeutic process. During my round at the ward, I heard a scream and saw a patient lying on the floor. I was horrified by the incident and after settlement, I discovered that the patient was suffering from dementia and lacked effective communication. The patient recovered and I decided to empower him so that he can help himself with the activities of daily living (ADL). He started responding to my care plan and was able to assist himself with ADL. For this, I organized a health awareness program where I explained my colleagues that there should be good communication between patients and caregivers to empower them and in conveying their concerns to the caregivers in providing patient-centred care (Pulvirenti, McMillan and Lawn 2014). References Emery, C. and Chang, J., 2017, July. Reflection in a new light: updating Gibbs' reflective cycle on a foundation degree in healthcare sciences. InHEA Conference, generation TEF. Lyle-Edrosolo, G. and Waxman, K.T., 2016. Aligning Healthcare Safety and Quality Competencies: Quality and Safety Education for Nurses (QSEN), The Joint Commission, and American Nurses Credentialing Center (ANCC) Magnet Standards Crosswalk.Nurse Leader,14(1), pp.70-75. Pulvirenti, M., McMillan, J. and Lawn, S., 2014. Empowerment, patient centred care and self?management.Health Expectations,17(3), pp.303-310. Smith, A., Latter, S. and Blenkinsopp, A., 2014. Safety and quality of nurse independent prescribing: a national study of experiences of education, continuing professional development clinical governance.Journal of advanced nursing,70(11), pp.2506-2517